Satisfactory

Very satisfied with the overall service!

Second time renting here, it's very close to the apartment, easy pickup and return.

The staff had a bad attitude. When I pointed out that the car given to me was different from the one I reserved and requested the reserved car, the staff kept pushing me to pay for an upgrade. When I refused, their attitude became even worse. I contacted the rental company's customer service on-site, asking them to communicate with the staff over the phone, but the staff's attitude deteriorated further. The whole negotiation took about 90 minutes, and in the end, I only got the Hyundai given to me initially, not the reserved Ford or any of the other models listed as possible alternatives. I have booked directly through AVIS's website before and experienced similar issues, but they were resolved satisfactorily after negotiations. This was the worst rental experience out of my six times renting a car in the U.S.

Car was a bit tired and hadn’t been cleaned or valeted. However was adequate for our trip and was an upgrade on what was ordered. Desk was helpful and quick once the queue had gone down. Great drop off, parked in one of several lanes, took luggage and handed over keys.

Offered a good price, cheaper than going direct, was nervous about using them as hadn’t done so before but seems to have worked well. Didn’t bother with the price tracker feature.

It was excellent service