Lovely staff, terrible smoking smell in the car but clean, was an expensive additional $50/day cover
Yellow banana
Australia
Reviewed: Wed, Oct 6, 2021
About Hertz:6.0/10
The car although clean and no dents HEAVILY smelt like someone was heavy smoking in it for a whole week. Sadly this was the only car available but I can't believe this is even considered renta-able. It was a disgusting smell throughout the whole booking but the car did the job I needed it for.
Was a surprise though that insurance was a whopping $50 per day!
The drop off keys box outside the building is alittle concerning that anyone can come and take the key. No security there.
About QEEQ:8.0/10
Include option for additional cover. It was very expensive at the desk.
Hertz car rental is excellent. The staff was very interesting and even upgraded us to a Hyundai Tucson for free. It was much better than Ace rental in Melbourne, where we reserved a Mitsubishi Outlander, but they gave us a Toyota RAV4 instead, claiming they were the same class. The RAV4 was the only car available even though there were two Outlanders parked outside. They said we were late by 16 minutes and those cars were reserved for the next day. Their service was terrible with dirty cars and sandy fabric seats, and we had to wait at the airport for over half an hour. I'd advise everyone to stick with Hertz to avoid such issues. And are Outlander and RAV4 really the same class? Don't fool me.
First time renting a car from Hertz in Australia. Thanks to QEEQ for the recommendation. The staff was very polite and there were no hidden charges. The car was very clean and comfortable. The GPS provided by QEEQ was also very convenient.
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Lovely staff, terrible smoking smell in the car but clean, was an expensive additional $50/day cover
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