Beautiful Scenery at Blue Mountain

The process was very fast, returning the car was convenient, and the credit card pre-authorization was released quickly.

The car rental service was good.

smooth check-in, car in good condition

first time booked through QEEQ, no particular remark

We underestimate our luggage size thus we have to lower the rear sit (30%) to accommodate the luggage. Since it is manageable, we did not ask for a change. Otherwise everything is good.

Maybe the e-platform could provide some guidance on the car boot volume since we might not own a car in our home country or the available car may be of a different made.

I was shocked to find out that you had rented me a car with tyres that did not confirm to even a minimum legal requirement what so ever. We had a Blow-Out at a very inconvenient place where temperatures soaring near 90F. We had to reroute ourselves to a busier but a longer route as we were concerned about driving on a short cut that was not a main highway. Flat tyres can happen but blow-outs shouldn't happen! We managed to get back to Alice Springs without further incident, took the car to Beurepaires a tire repair shop and upon inspection by them they had some expletive words to describe the condition of at least two of the three remaining tires on the vehicle. They were shocked that Hertz would rent a car with tyres of this condition. and kept repeating that its illegal for you to have done so. They were so disturbed about it that the manager Cain took it upon himself to call the local Hertz office in Alice Springs and spoke with I believe the Name was Tasha (General Manager) who told him to refer me to Alice City TyrePower who again immediately Condemned the tyres and was shocked that Hertz rented a car with tyres in the condition that they were. They got authorization from Hertz to replace all 4 tyres . The whole thing consumed my whole morning and and also pretty much ruined the entire previous day. Hertz! do you realize the dangers of driving a car with bad tyres some with visible inner wires exposed. I have pictures of them and you don't need to take my word for it just ask your authorized Tyre Dealer in Alice Springs and the second Dealer who is fully prepared to give evidence of the fact that you had illegal tyres on the vehicle. Is Hertz Australia so indifferent to human life that you try to squeeze out a few more kilometers to increase your profits. Do you have any remorse to the fact that you could have killed me and my family due to your negligence. I have written separately to Hertz Customer Service, no response yet other than an auto acknow