They overcharged me twice. First, they charged $115 for fuel even though I returned the car with a full tank. Second, despite the prepaid amount covering all costs, they charged me for a second driver's license fee. Poor service.
At the passenger pickup point in front of the terminal, a car arrives every 5 minutes. The driver was very enthusiastic and helped us load our luggage. It took 5 minutes to get to the rental place. There were three counters handling cars; the staff were very welcoming and finished the pickup procedures for us. They asked if we needed insurance. I presented the insurance I bought on QEEQ, which was the most comprehensive one. After checking it, they said it was fine and directed us to the backyard for the car pickup. In the yard, we showed our car pickup slip to the staff, who pointed to a range of cars and told us to choose any one in our rental category. We picked a newly washed car.
There were hidden insurance fees; additional insurance was added when I picked up the car. Not sure if this is required by Georgia. Also, the Ford I wanted was locked, so I could only choose from Japanese models.
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