Jesse, the Avis representative, went above and beyond to assist me securing a rental car as my reservation came in late the night before and there were no cars available the next morning. Jesses tried to reach me and the number on file with Qeeq was incorrect. Within 10minutes, Jesse secured a car for me and I was on my way! In addition, Jesse remedied the intense cleaning fluid smell in the car which would have been difficult to drive 2hrs with the windows closed.
We had to wait in line for almost an hour. The Avis employee added road assistance insurance and a tank of gas without informing us. We made her remove the road assistance from the bill. She then added an extra charge of seventy to eighty dollars for automatic tolls (like ETC). Even though we understand English, we had to ask her to remove that too, and she looked very unhappy!! We originally booked a Citroën but were given a two-door, gas-guzzling American red car instead, which was really unfair!!!
This is the first time I've encountered being charged for returning the car early without a refund. I already bought insurance, but they added more insurance, leading to duplicate purchases. This made me have to go to the store to resolve it, wasting a lot of time.
Muy sucio por fuera y por dentro, inestable (tal vez por falta de amortiguadores).
About QEEQ:10.0/10
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Thrilled!
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