Straightforward, friendly service, but maybe a bit minimal

Average

Picking up the car was very convenient, and the car was in great condition.

When I picked my car up, the guy just said it's the white one over there. I am older and would of appreciated a bit of instruction on the technology. The drop off was not good. The lady accepted my keys and charged my card and said goodbye. I asked her to come inspect my car that there was no damage. She said they did not do that. WHAT? I said her driver could move it, or damage it and I would be liable. She said she could not go outside. There were 2 other people there. I said I am not trying to be a problem but I want my car written off as the way I picked it up. At that point, she was very rude but did come out. I will never use that location again. Texas is hot, and she was being lazy...but what's right is right. Bad customer service.

QeeQ was great. I will use them again! Thank you for the good service!

Car was super perfect, we loved it! Counter clerk wasn't quite friendly, but there was really a lot of people waiting for cars, so I suppose he was a little irritated.

Booking platform worked fine, price protector didn't do anything for us. I suppose price was OK in beggining.

The address that I received for my car reservation took me 7 miles away to a house and not Budget Rent a Car. The Budget Rent a Car is in Denver not Aurora, Colorado. The address took me to Aurora and almost made me late to drop off the car. Change the address to reflect the location of the Budget Rent a Car address. The address is Denver, Colorado NOT Aurora, Colorado

My website on my Easyrentcars URL didn’t show the same low price choice that they showed on my Uncle’s computer for the same website. That’s very strange.