The Budget staff at both pick up and drop off were rude, unhelpful and really did not seem to even want to be there . Just terrible service

The car I booked online was not available, and I was given a different vehicle without prior notice, almost causing me to cancel my reservation. In the end, I had no choice but to spend over an hour going to another location to pick up a small Jeep, which cost an additional fifteen dollars. I personally feel it wasn't my fault at all, but I had to compromise. The service in the US is just like this, much worse compared to back home.

Very good

Very difficult to contact directly. We needed a car replacement due to an accident but had to deal with the road side assistant. Budget does not deal with it. We had to wait for 6.5 hours for a vehicle replacement

Drop of was a nightmare. I was not able to find the point. Therefore I missed the evening. However the agent said that she were there in the office. We confused about where to part, an we not even checked the office as we though it is close. It was not, but we did not reach the office because we did not find the drop off parking lot.