Efficient car for four adults.

Overall pretty good, pickup and drop-off were very fast.

The reception service was very slow because the elderly staff kept chatting with my friend, taking half an hour to complete the process. Upstairs, it took quite some time to find someone for the car keys. Returning the car was much quicker, just a quick scan and we were done. However, I discovered later that an unexplained charge of over $250 had been made!

I didn't even get to see the car, let alone rent it. They charged me the full amount upfront and didn't refund a single penny. Extremely terrible!

I was not given the car i ordered online.... i was told by the lady at the desk "you hardly ever get the car you ordered online,ever"....the replacement was of lower specification in size,seats and cost. When i returned to the desk the lady had disappeared and closed the kiosk. I had to telephone the main office.... drive the supplied vehicle 5 miles to another Avis desk and colllect a larger vehicle which was again not the vehicle i had ordered. Another replacement which was not cleaned or near the standard expected. I felt i had been scammed but due to the needs of my family and travel party had to "make do" with what i was provided. I will not use Avis again.

The app is great and works well.... unfortunately the providers do not in any way feel the need to match client with chosen vehicle.

The vehicle was very good, service very good overall

booking was easy