Nice and Clean!

The waiting time was a bit long. After the staff explained clearly, they asked if I wanted to add extra insurance for vehicle damage or key loss. Since I had already chosen the highest coverage when booking, I did not add any additional insurance. There was a small incident when picking up the car. My original order was for a Toyota RAV4 or a similar model, but at the counter, they offered us a JEEP pickup, which we agreed to. However, when we went to the parking lot, due to a mistake by the rental company, another customer was already in the car. The staff then arranged a large Ford seven-seater SUV for us. It was comfortable to drive, but the fuel consumption was quite high.

Good service. At Miami Airport AVIS rental counter, there was only one person ahead of me. No waiting in line, and the paperwork was done in 10 minutes. Other companies had long queues, likely taking over an hour to complete.

In New York, there were dedicated staff to inspect the vehicle promptly during both pick-up and drop-off, including checking the fuel level. Nice!

The store service was pretty good.

We rented three cars, and there were two agents at the time. One was an African American elderly lady, and the other seemed to be an elderly Indian lady with big eyes and a very wide jaw, looking somewhat like a lizard. She was extremely poor in attitude, appeared to discriminate against Chinese people, and secretly added insurance to our rental despite us explicitly stating that we did not want any additional insurance. Her service attitude was extremely poor! The other African American elderly lady was very good.