Acceptable

Not satisfactory

After finishing the car rental paperwork, no one guided me to pick up the car. They just gave verbal directions which were hard to follow. I had to ask several people before finding it. The pickup location was a temporary stop without any specific signage, making it difficult to locate. I was not satisfied with this. Clearly, there were two staff members available; why couldn't they take a few minutes to guide the customers?

The car rental company's counter is right at the Koh Samui Airport arrival terminal. The staff were very uniformed, and the rental documents were pre-prepared. I took the prepared documents for confirmation and after a simple English communication, I successfully rented the car. The car was relatively new, very clean inside and out, although there were several scratches on the body. I took pictures of these before taking the car, and the staff made detailed notes on the rental form. Upon return, the staff conducted a detailed inspection of the car's exterior and raised no objections. The handover was smooth. My first experience renting a car abroad was successful and pleasant.

Pretty good