Miracle Booking

The booked Jeep wasn't available, so they upgraded me to a high-end GMC. Very impressive.

There were unexpected charges during the rental. As we had just arrived in the USA, we hadn't activated our phone service yet. By the time we contacted the rental platform, it was past the one-day communication window due to the time difference. About a month after returning the car, additional unexplained charges of around a thousand dollars appeared.

Vehicle did not have a key fob. Vehicle was not inspected on return for damage.

I am watching to make sure no surprise charges are made.

The wait time was extremely long. They were understaffed and poorly run.

Like: Quick access to the agent.
Dislike: The car rental return was confusing. We followed the signs for return but there was no one to direct us. We drove around and found someone who looked like they worked at the airport. She told us to find a spot, any spot with the name of the rental agency. She also to us to write down the number of the spot and the mileage. Then go to the rental car return sign that is in the arrival terminal. We followed all the instructions and returned the keys to the agent. The return process should be made clear when the car is picked up.