最高

The counter staff deliberately delay and forcefully sell insurance, toll cards, and model upgrades. This rental company's counter has the most staff in the same hall, but they are the slowest. On average, each customer, even those who have made an online reservation and paid for full insurance, faces intentional delays of over 40 minutes. If no additional purchases are made, the staff I encountered falsely claimed there were no cars available and that I needed to wait around 2 more hours. Later, I found out there were actually more than 20 cars of the same model available. This is an extremely poor rental company with terrible service. I will never choose this rental company again. I wish to file a complaint against the staff and the rental company.

When I said I didn't want insurance, their attitude immediately became terrible. They have too few cars, there was hardly any choice. We arrived at noon, and there was only one mid-sized SUV left. The queue was also very long, Americans are really inefficient!

We booked a luxury SUV (GMC) 20 days in advance and paid in full. When we arrived at the store, there was no arrangement for this vehicle. All 7 of us were forced into a Nissan 7-seater with no space for luggage, so we had to hold our luggage on our laps back to the hotel. They promised a car exchange the next day, took our US and China phone numbers and the hotel address, but no one contacted us. Strongly not recommended if you don't want to experience this helplessness at night. Complaint in progress!!!

Everyone was very friendly. Staff did try to talk us into a bigger vehicle but the Toyota Corolla was all we needed. It was comfortable and economical and had enough head/leg room for my 6'3" tall son.

Made reservations quick and easy.

Like: The price
Dislike: None