Perfect

No waiting lines, but they forcefully added a fuel charge of over 40 dollars, saying it wouldn't be necessary to fill up the tank when returning the car.

Good car -- Good value.

We originally booked a car which was VW Jetta or equivalent, but on the day we were going to be given a Prius which would have been way too small. Luckily, the gentleman offered us a Jeep instead which was perfect. I wonder how we would have been able to fit our luggage into our car if weren't given the Jeep.

Didn’t show much interest in giving a good service just take your car and go attitude, wasn’t happy that I paid more to be able to pay Cash in branch and they wouldn’t expect it or that I paid more because they are “in terminal” but actually are not and still required a shuttle to get to them & back.

Like: Collecting the car was super convenient.
Dislike: The car had a cracked wind screen which we only realized after we drove out about 30 min. We then had to drive back to change the car. But the change process was super quick and easy.