Picking up the car was distressing. Despite having independent CDW insurance there was a hard sell for their own insurance to cover the excess. I was offered an automatic and larger car for €10 per day which I declined only to find that the car allocated already was automatic and spacious. It left me with a feeling that the process was fundamentally dishonest
About QEEQ:10.0/10
All good
Reply by Qeeq: We deeply apologize for your unpleasant experience. Regarding your booking, the package we offer includes the basic/full protection provided by the supplier. During the pick-up process, the counter staff may present you with additional insurance coverage or services at an extra cost. You can choose these options based on your needs and verify the estimated charges in the contract. If you encounter any aggressive sales tactics, we kindly ask you to contact us at the counter right away.
I've rented cars multiple times in Europe and have always been very satisfied, leaving good reviews. However, this time with OK Mobility in Spain was quite disappointing. This company is a local Spanish car rental provider and requires a deposit of 2000 euros (while others only ask for 300 euros). I ended up losing 282 euros unfairly. In addition, it took 1.5 hours from arriving at the location to completing the car pickup. Furthermore, the fuel gauge showed only half a tank when I picked up the car, but I refueled fully before returning it, afraid of being charged unfairly again.
The service attitude was perfunctory, and they forced you to buy full insurance, costing an extra 1,000 yuan. They wouldn't give you the car if you didn't buy it. Beware!
I purchased basic insurance when I placed the order, but at pickup, I was told I needed to buy insurance. I informed the staff that I had already purchased insurance and showed the order, which clearly included insurance. The staff member said that the insurance I bought was from 'them' and not from the rental company 'us'. When I asked who 'they' were, I was told it wasn't the rental company, which left me speechless. They also required a 200 euros deposit for the fuel tank in case it wasn't full on return. 200 euros for fuel or liquid gold? I strongly recommend against renting from this company.
“Excellent - better than the traditional rental companies”
About OK Mobility:10.0/10
Excellent service and considerably cheaper than traditional alternatives
About QEEQ:8.0/10
Works well, but you need someone who speaks English to rewrite some of it...
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Customer Service
Rental good. Collection service appalling
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