I purchased basic insurance when I placed the order, but at pickup, I was told I needed to buy insurance. I informed the staff that I had already purchased insurance and showed the order, which clearly included insurance. The staff member said that the insurance I bought was from 'them' and not from the rental company 'us'. When I asked who 'they' were, I was told it wasn't the rental company, which left me speechless. They also required a 200 euros deposit for the fuel tank in case it wasn't full on return. 200 euros for fuel or liquid gold? I strongly recommend against renting from this company.