Stress free!!

Overly enthusiastic... The pickup time was faster than other car rentals I've experienced before. However, they strongly pushed for additional insurance, even though we had already purchased full coverage.

The reserved car model was not provided. They offered a random one.

Hertz is a few kilometers away from Los Angeles airport. The queue wasn't too long, but they did try to upsell. I booked a mid-sized SUV like a Toyota Rav4 or a similar model, but they said Rav4 or Ford Escape would cost extra. Initially, they gave me a Jeep SUV with over 30,000 miles, which seemed to be a Compass. I didn't want it, but couldn't choose freely in the parking lot. I had to go back to the counter, and they gave me a slightly newer Jeep Compass. I insisted I didn't like Jeeps, and there were many Nissan Rogues in the parking lot. Finally, they gave me a Nissan Rogue.

The car we received was a Nissan Altima. It was a very good car and drove smoothly. It was spacious and sufficient for our family of four. I also found the Hertz staff at the Madison Airport counter very friendly and helpful. Overall a good experience!

It was a good experience, though as a first time user, it took me a while to get familiar with the platform. I do not know what the Price Protector was or what it did. I would have loved to get a lower price on my purchase, of course!

I had to wait in turn for about an hour but they did not forget me. Honestly, the car was worth the wait. I didn’t realize it until after I started my trip.

Maybe you want to clarify that the car is at the small hertz office. The address helped me finding the car.