Firstly, I recommend buying full insurance, which was 64 euros for 2 days; I bought it. The biggest issue with this rental company is that they require a full tank service with two additional charges: a 24-euro service fee that is non-refundable and a 65-euro fuel fee that is refunded based on usage. Very disappointing.

Great service

The worst customer service ever. Over 3 hours to pick up the car. 1.5 hours to drop off the car. Staff unprofessional and rude. When we called with questions regarding faulty key drop off box the record go agent called us liars, shouted at as, put down the phone and refused to answer any further calls. .. all the time knowing we had a 3 month old baby with us.

Directions to the car hire location were incorrect and we had to walk for over 40 mins to find the record go office. No assistance was offered.

It would be helpful if they make the address more clear as it’s in a industrial estate and difficult to find on google map.

No

Like: Good vehicle. Great dropoff experience. Quick & easy.
Dislike: Too long a wait at pickup. Over an hour.