After returning the car in Munich and boarding the train to Frankfurt, I realized that I hadn't returned the keys. I proactively called to ask if I should send them back via DHL from Frankfurt or return them to Europcar at Frankfurt Airport. After a while, the branch called back, insisting that I must come back immediately and take full responsibility for any consequences. I explained that I had an international flight connection and couldn't just jump off the train. They kept insisting that I return immediately or face huge fines.
En la recogida en el aeropuerto de Munich, el personal fue muy antipático y cortante, aunque eficiente.
En el interior del coche había restos de comida, y de algún líquido pegajoso, pero lo dijimos y nos lo limpiaron antes de salir.
El punto de recogida no estaba en donde ponía la documentación, y necesite cuatro llamadas para que me diesen una nueva dirección. Esto me hizo perder tiempo y consumir gasolina, pero no me penalizaron por ello.
About QEEQ:10.0/10
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