Satisfied, good value for money

Although the staff provided service in Chinese, they spoke very little. The actual card charge was more than the amount shown on the car rental website without any explanation. It wasn't until I consulted the rental company after returning to Beijing that I slightly understood why. Overall, it caused unease.

The only issue is that the location is a bit hard to find, but everything else was great and service was good

We arrived early and were lucky to get a car without waiting, but there were so many customers! The car we got had dirty windows with noticeable bird droppings or something similar, and it hadn't been cleaned. This is really not good.

The car was excellent, the pick up from Auckland was seamless but the drop off at Wellington Airport was difficult as the rental drop off area wasn’t signposted, the Hertz staff eventually resolved it but it took a lot longer than it should.

The whole process was simple & went without a hitch.