Very bad, I will never use this company again.
1. I reserved a mid-sized MPV equivalent to a Sharan, but they gave me a Touran, which is much smaller. After hitting the road, I realized it was the lowest configuration, which was really disappointing.
2. I returned the car 20 minutes late and was charged an extra day's rental fee, which makes no sense. When I argued with them, they just said it's the rule. Impossible to communicate!
3. The deposit I paid doesn't seem to be accounted for; AVIS said it's a service fee and they don't know anything about it, still impossible to communicate with them.
So, I hope to resolve the following issues:
1. Is it reasonable to charge an extra day for being 20 minutes late? Please inform me. I saw on the receipt that there's an overtime fee calculated by time, not by a full day.
2. When will my deposit be refunded? Please explain.
Bad review, I'll go with Hertz next time, AVIS is truly a mess.
The staff drove the car to us when we rented it, and the return process was very smooth. They took the car from the front door without inspecting the exterior much.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on AVIS Barcelona City Centre
Franklin Raphael
-
-
-
-
View more >Lindsay Smollett
-
-
-
-
View more >Virgil Ted
-
-
-
-
View more >Andre Isabel
-
-
-
-
View more >Newman Herbert
-
-
-
-
View more >