The in-person service and waiting time were okay, but the after-sales service was not satisfactory. I was overcharged for an extra day and had some unexplained fees.

Recommend getting full insurance for peace of mind!

The car I reserved was not available, so they gave me a Golf instead. However, it couldn't fit all my luggage, so they helped me switch to an Offroader. Returning the car was also very convenient; I just parked and handed the keys to the counter.

Good experience, rented a Ford compact but was given a BMW compact, which was easier to drive and more comfortable. Additionally, there was no hard sell for insurance, thank you to the rental company. The only confusion was that there were no staff present during the return; we had to return the keys at the counter, so the car condition will be decided by the rental company. I hope they are fair.

The Avis counter staff were WONDERFUL. The car had a dent in it that was unnoticed by their review, so I have to sort that out because they think I didn't (but I didn't), and the vehicle needed replacement of some fluid during the trip that I shouldn't have had to deal with. So I don't think their maintenance/vehicle care team is strong. But they credited me at the counter for the cost of the fluid I had to purchase, so that was good.