The service was very poor, no smiles, and they provided the worst car of the same type. They charged an additional AUD 33 service fee for a AUD 1.38 toll.

Professional and efficient.

The staff tried to sell us insurance and fuel options when we rented the car. We declined. They also asked if we were going to places off the Great Ocean Road and whether we had prepaid for toll roads. Overall, their attitude was good, but communication wasn't very smooth.

The car was not ready, and there was no free upgrade. They rented me a lower-class car despite the high cost.

The queue to pick up the car was very long. However, the service was very enthusiastic. There were no Chinese-speaking staff, but they had prepared Chinese translation documents for key communication topics (car models, insurance, etc.), which were clear enough to understand.