We arrived at Auckland domestic airport at 7 PM, which was after business hours. However, because we had called beforehand, the staff waited for us to complete the rental process before they finished work. We are very grateful.
The airport branch is easy to find by following the signs. The Rental Car signs for picking up and returning cars in the airport parking lot are also very visible. However, when picking up the car, I mentioned that I had already purchased insurance Option Two during the rental, and that I only needed to add a second driver now. I even used my phone to translate that I had already bought insurance Option Two and didn't need any additional coverage, just the second driver. Still, the staff charged me 115.40 NZD.
We booked a Prado model on the website, but the rental company couldn't provide it at the store and couldn't offer a car of the same class. We had to settle for a Chevrolet or a five-seater Toyota RAV4. Although they offered compensation by allowing us to return the car without a full tank of gas, we didn't think this was an equivalent compensation for the following reasons: On the day we arrived, three groups of Chinese customers had also booked the Prado model, but none of them got the car. We suspect the company lowers the price of the Prado to attract bookings but then claims it's unavailable upon arrival, offering lower-class cars instead without equivalent compensation. If we had booked the RAV4 earlier, we wouldn't have chosen this rental company because other companies are obviously cheaper. The rental platform said the company quotes the same price for these two models, but anyone who understands can see that these two cars can't be priced the same.
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