The upgrade gave us a much larger car, which took some getting used to.

The counter was easy to find, there were no lines for picking up the car, and they didn't try to upsell me on additional insurance.

Seamless pickup process from Thrifty. Their office is within the airport and vehicle is just outside of the exit of the airport. Staff are very thorough in their explanation

Very well designed app. I love the price tracker and managed to save 40$ when it automatically rebooked for me at a lower price. I didn't have to do anything and receive the refund

The car’s alignment was bad and we realised it on the 2nd day itself. I called to see if we could change the car. And they told me to call again the next day and the next day. For 3 days straight I called but had to explain the situation to 3 different people and there was no record of me putting the initial request. We went there on the 4th day only to realize we could have easily exchange it if we’ve brought the car in immediately and request for a technical check. This was not mentioned to me from the 1st-3rd call.

Easy and super convenient. I love it!

Train your staff and have appropriate and working baby seats