The rental company staff were very polite, and the pick-up and drop-off process was relatively smooth. However, at the counter during pick-up, they tried to upsell us on personal insurance, and the final bill at drop-off included an unclear tax charge that needs further discussion.

Horrible experience with AVIS rental company! They said the car I reserved was not available, and after switching vehicles, they had me sign a new contract, falsely claiming no additional charges would apply. Upon return, they said the contract included insurance and charged me 1781.88 Euros. I had already purchased comprehensive insurance in my home country and should not have to buy such expensive insurance again. This is blatant fraud! The rental company should help protect innocent consumers like us and support our complaints!

Renting a car in Italy with Avis comes with unknown fines. There were also some issues when picking up the car. Every time I returned the car, there were additional fees, and quite a few of them. They never gave me the car I wanted; it was always something similar, but not what I asked for. Overall, not a great impression. I definitely won't rent from them again, at least not in Italy.

Couldn't get the car at all! Totally a scam!

The guy was nice behind the counter and upgraded the car but I sat there for 45 minutes waiting for the car with only 4 people ahead of me. The lady in front of me had been there 1 1/2 hours!