The car model we booked was not available at all. When we showed the contract to the staff, they didn't care and said that the model in the contract was unavailable. We had to either accept the available model or not rent at all. Since it was midnight, could we really not rent? We ended up reluctantly accepting a smaller model. The trunk could only fit three suitcases, and we had to place another suitcase on the back seat, making the back seat extremely cramped. The journey was very uncomfortable!

The vehicle was in good condition. The pickup location address was incorrect; it was a hotel. The hotel staff, who have probably encountered this situation before, drew us a map to a place far away from there. We then found a note on the door stating that they had moved to Milan's central station, but even people at the station didn't know where it was. After circling back, the entire process took over an hour. Pickup was slow; after completing the paperwork, we waited at least 20 minutes for them to bring the car from the garage to the nearby parking lot. Since we were returning the car to Venice, they charged me an extra day's parking fee of 29 euros. They claimed that this had been explained at the time of pickup, which it hadn't. I consider this a hidden charge and refused to sign the final bill. I had already returned the car, so why should I still pay a parking fee? The cost of returning the car to a different location should have been included in the rental fee.

Smooth check in and drop off. Helpful staff

The car wasn’t clean fron the outside and Inhad to wait for about an hour to pickup the car as there was only 1 representative serving Avis, Budget and 1 additional rental company + they kept advising on getting additional insurance on top of the one purchased from EasyRentCars claiming that there would be lots of hassle and admin fees in case anything happened.

Two and half hour wait in line for pick up. The car we booked was not available. The car allocated was too small. The drop off at Sorrento was also horrendous! Avis need to review their customer service