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From other countries or regions
+1-8007618913
Live chat Email us Service Code: 8922024317
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 8922024317
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Reviewed: Mon, Aug 4, 2014
About Hertz: 8.0 /10
I booked a BMW 3 Series but got a new Volvo XC60 instead. However, it cost an extra 250 euros. Foreigners are getting smarter too.
About QEEQ: 10.0 /10

Relevant Reviews on Hertz FRANKFURT AIRPORT

Mick Flower

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Reviewed: Sun, Jun 3, 2018
About Hertz: 2.0 /10
I arrived earlier than my scheduled pick-up time. First, I was told my reserved car would be available at 8 PM. They tried to sell me insurance, which I declined. Then, they said I would need to wait four hours for my car. They suggested I rent a Nissan Qashqai for an additional 60 euros per day, which I also declined. They then told me my reserved Volvo V40 was not available and suggested we would sort it out later. After multiple refusals and hesitations to pay extra, I left, hearing mocking laughter behind me. The person handling my case was a woman possibly named Stian. At 8 PM, when I returned, she was not present at the counter, and other staff refused to assist me, saying she had blocked my rental information. Two men with very unfriendly attitudes informed me about this. The woman showed up late, saying it was my fault and I shouldn't blame her. She then gave me a Ford Fiesta, a much smaller car than the Volvo V40 I had booked, which should be comparable to at least a VW Golf or a Ford Focus. Their attitude was terrible and mocking.

Elva Nathaniei

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Reviewed: Mon, Aug 20, 2018
“Germany-Austria-Switzerland-Germany”
About Hertz: 6.0 /10
Out of nowhere, they requested some number, and even after calling the car rental customer service, they couldn't figure out what number it was. It took more than half an hour without providing any number before the rental was completed. I still don't understand the whole situation!

Virginia Alerander

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Reviewed: Mon, Aug 13, 2018
About Hertz: 2.0 /10
Due to a security incident at Frankfurt Airport, the entire airport was closed, causing the flight to be delayed. Upon picking up the car, I was informed that the booked and prepaid car had been rented out. Only one similar model was left, which required an additional payment of 5000 yuan for an upgrade. Communication with customer service was unsuccessful, and I had to pay extra to get the car.

Astrid Owen

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Reviewed: Sun, Aug 12, 2018
“Germany, Netherlands, Belgium”
About Hertz: 10.0 /10
Very good rental company. The car was very new.

Felix Hume

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Reviewed: Mon, Mar 18, 2019
“Frankfurt-Bonn-Stuttgart-Munich-Heidelberg-Frankfurt”
About Hertz: 2.0 /10
Contracts do not match; there is a suspicion of insurance upselling.

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