We were charged twice. The order said paid in full but we were charged another $300 when returning the car.

We booked a car way ahead of time and prepaid, yet on the day of arrival we waited for nearly an hour only to be told there was no car available. We were given a different car with instructions to come back the next day for a replacement. When we returned the next day, they told us again there was no car. The staff's attitude was terrible, and they even refused to let us complain, saying if we did, they wouldn't help us check. The store manager claimed he wasn't on duty the previous day and didn't know what happened. We were left with no choice but to wait, ruining our entire morning's schedule. Absolutely awful.

Painless rental and the car was fun to drive.

I had trouble understanding the customer service reps on the phone even though they were very helpful.

Like: Thrifty was efficient and the car was clean and good quality.
Dislike: There was no help with luggage in and out of the car.

Like: Car Was Comfortable
Dislike: I wish the car rental included insurance.