Thrifty Hawaii - Kauai Island Lihue Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Esther Katte

United States

Reviewed: Tue, Mar 18, 2014

About Thrifty: 8.0 /10

Both picking up and returning the car were very convenient. However, the full-to-empty fuel option is not very convenient and can be a bit of a loss.

About QEEQ: 8.0 /10

Thrifty

Lihue Airport(LIH)

Hawaii - Kauai Island

United States

1 days rental

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Reviewed: Wed, Dec 20, 2023

About Thrifty: 2.0 /10

I read the rental policy several times. They require us to return the car with a full tank to avoid extra charges. However, the rental company imposed a prepayment for fuel when they authorized the card. No matter if you return the car with a full tank, they still charge this prepayment. Now, I'm trying to get this money back from the rental company, but it's been a month with no progress. Can’t the rental platform refund me first? Both the rental company and the rental platform refuse to reimburse me?