The car was very new and the staff were friendly. There were some mistakes during the paperwork process, like the provided parking spot number not matching the license plate, which caused a vehicle change. Overall, it was fine.
No queue for car at rental desk, friendly staff, told us the best place to fill up with fuel at the end of the rental, a very smooth collection and drop off process
“Great price . Great upgraded car; very economical; great service overall !”
About Firefly:9.7/10
A great upgrade ,so appreciated .Abit of anxiety due to yellow service alarm light being left on ,but reassured on contacting hertz & speaking to mechanics . If aware of the cars economy on fuel would have chosen to bring back full as only got just below half tank instead of empty & am on very tight budget as retired nurse !
About QEEQ:8.0/10
Great service after the confirmation came through & I phoned hertz to confirm my booking ;am still a little wary of ' great deals ' on the internet ! Will definitely use your company again & have already recommended you !
Like: Everything worked. Dislike: No manual with car. Not obvious that Firefly was part of Hertz. Left so,etching in the car and although contacting Hertz three times no one seemed interested and have heard nothing back. No one returned my call.
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Relevant Reviews on Firefly in United Kingdom
S.Gurung
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View more >Liz
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View more >M.George
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View more >D.redwood
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View more >Dislike: No manual with car. Not obvious that Firefly was part of Hertz. Left so,etching in the car and although contacting Hertz three times no one seemed interested and have heard nothing back. No one returned my call.
K.Bowman
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