Everyone needs to be careful, they force you to buy local insurance which costs an additional 180 euros, and charged me twice. I told the bank I only signed once, but the bank said there were two charges. When I went to the rental company, they claimed there was only one charge. Now I don’t know what to do. Renting a car for an extra 180 euros * 2, that's 360 euros, this is really expensive.

They have charged me an insurance protection without ever telling me what it was!!! She told me there would be a £70 fuel deposit, took my card and charged me €310 without ever saying what it was! Complete rip off company, will never use Goldcar again.

Des voleurs ! Attention à bien faire l'état des lieux au départ et à la restitution (ils rechignent à le faire)... Résultat : ils facturent des frais de carrosserie conséquents. Aujourd'hui, je leur demande d'envoyer les photos correspondant au sinistre... Ils m'envoient les photos du pare-choc arrière alors qu'ils me facturent la portière arrière droite (qui était intacte !). Bref, il vaut mieux payer un peu plus cher avec des gens honnêtes. Un conseil, fuyez Goldcar !

I’ve want to make a compaint about the services of Goldcar from Barahas AirPort Madrid . When I’ve arrived today morning to pick up the car they said that I have to pay for the car the following taxes:65 euro insurence or 2000 euro depozit although I’ve paid full insurence on the kayak site, 35 euro fuel tax, 118 euro fuel depozit. The employees of GoldCar acted very unprofessionel with me, they didn’t help me to get in touch with you to resolve the situation, they said they I have to search for your phone number myself, and I didn’t find out, they said I can’t understand. All these made me to give up their services and book a hotel room, because I have a flight in next 24 hours.

Trying to scare us into buying additional insurance and upgrading the car. They said the insurance we had payed for with easyrent was no good and they would take the money if there was an incident and we wouldn’t get it back with our policy. Expensive fuel service charge for having fuel in the tank which was not mentioned or justified as well as airport tax.