From the start, the staff were extremely rude. When we finally got the car, it turned out to be old and unsafe! We couldn't start the car for almost an hour at the rental lot. Staff were too busy to help us. We finally figured it out ourselves, blaming our ignorance of automatic cars and lack of English skills. One mechanic eventually took pity on us and jump-started the battery, claiming it was fine. We didn't realize how serious this battery issue was until we got stranded the next day in heavy rain, seeking help for over half a day. The police finally assisted us. We lost a whole day of our trip and my one-year-old got sick. The front left tire was also severely worn, making us worry about a blowout the entire journey. We returned to Auckland immediately. This rental company is incredibly irresponsible!

Drove away with 2x clear cellotape on the windshield but could take it off after an hour

Staff were awesome and very helpful and the condition of the car was pretty excellent.

I have given my mostly negative feedback directly to ACE rental.

Great team at ace, really helpful when I needed to extend the rental a few days.

Awesome service doing the pricedrop