Acceptable

Thrifty's human-computer interaction machines are very user-friendly. If you have already booked a car, you can have a video call with the company representative directly on the machine. It’s as good as talking to a real person, and everything can be done in a few minutes without having to queue at the counter. It’s surprisingly advanced and convenient.

I booked a sedan but was strongly pushed to upgrade. When I resisted, they gave me a hatchback, claiming that the model I booked was unavailable. I ended up with a Ford Focus hatchback, only to see the model I had booked right next to it in the parking garage.

The car broke down on the second day, and we spent a whole day waiting for a replacement. Very inefficient.

Thrifty and Dollar are now the same company so you have to wait double the length of time. They didnt have a mustang as requested so had to then come back to collect this another day.

Great service