The parking location at the airport is on the top floor of a parking structure next to the terminal, which was hard to find. However, the environment inside was decent but the service was mediocre. I had already bought insurance online and they didn't ask much, probably due to the language barrier, they went ahead and added full insurance without my consent, costing me an extra 600 RMB. I tried to submit a complaint and get a refund from Hertz, but there was no resolution. Bad experience.
The queue time was a bit long, but not unexpected. After checking my driver's license, the staff noticed the address was too long to fit, so they just roughly shortened it. The overall experience was still good.
Wait for picking up car was 2 1/2 hours
It was busy but lacked systemisation.
About QEEQ:10.0/10
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