First time renting a car abroad. The service from Hertz in Germany is absolutely great, much better than AVIS in the USA. I swear I will never rent from AVIS again, even if it means opting for Youku.
I had reserved a Volvo V40, but upon arrival, I was informed that it was unavailable and was offered a Ford instead. I assumed it would be a Ford Focus of the same grade, but after completing the paperwork and going to the parking lot, I discovered it was a smaller class car. Moreover, there were no staff members at the parking lot, and it was self-service pickup. This is clearly misleading and deceitful. If you don't have the specified model, you shouldn't charge for it. I felt very disappointed. I was carrying large luggage and didn't want to go back to discuss switching cars.
The condition of the company's cars is excellent, but the staff at the store kept pushing insurance and other vehicle options, which was quite annoying.
All needed information provided. No quick and easy drop-off.
About QEEQ:8.0/10
Price quoted was not an end price.
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