Average experience. I had purchased insurance through the rental platform but they claimed they could not find it at the pickup location. After showing them my insurance document, they seemed a bit unhappy.

Average

Very good

This time it's very expensive.

It's just on the first floor of the airport. Although it was my first time at Osaka Kansai Airport and I don't speak Japanese well with limited English, it was easy to find by following the signs. The female receptionist was very patient, and there was basically no communication barrier.