Orlando-Miami-Key West

Terrible experience. The rental company didn't have any cars available, yet they still let people book online! Reserved a car but couldn't pick it up, and they didn't refund the money.

Excellent

Hertz is a big company with many locations and cars, and the cars are very new. The Los Angeles airport branch is very close to the airport, making pick-up and drop-off very convenient. Our flight was delayed by several hours, and we were worried they wouldn’t hold our reserved car. We arrived at 2 AM, and the staff was very accommodating, and we got the model we reserved. We rented a GMC YUKON XL because we had 4 adults and 2 kids. The car was new, in great condition, and very comfortable for the 5600+ kilometers we drove. The price was reasonable, just over 10,000 RMB for 17 days, and fuel cost was lower than expected, only 400 USD. We will use QEEQ again and will choose Hertz first.

Took a long time getting the car. Hertz desk was very busy so the waiting time in queue was long. Once at the desk I was told the cars weren’t available and I had to wait. The queuing process was chaotic and disorganised.

Good service

The car was listed with space for large luggage, but the bed of the truck didn’t have a lid on it so if you have 4 passengers there is no where to put luggage in wet weather. We were lucky in only hiring it for two people, so we had space in the back seating area to store our cases in transit. This description should be updated on the website.

See above: make note to explain the truck bed doesn’t have a lid.