Abu Dhabi--Yas Island--Dubai--Desert Conservation Reserve

The rental store at Dubai T1 is right at the exit, easy to spot. We were traveling with six people and had reserved a 7-seater XC90. At the airport store, the staff informed me that the car wasn't available and that they could upgrade me to a BMW 7 Series. However, the 7 Series couldn't accommodate all of us. Eventually, they offered a Mazda CX-9, which is also a 7-seater. I thought that was fine, but when I asked about the price, the staff said it must be calculated based on the original order price. I pointed to their price list and said that it wasn't fair to charge the higher XC90 price for a Mazda CX-9. The staff referred to the contract terms, stating they couldn't guarantee the reserved model but must provide a vehicle with the same number of seats. The Mazda CX-9 is not the same class as the XC90, and I insisted that they charge based on the Mazda CX-9 rate. After a prolonged discussion, I was about to switch to another company when they suddenly agreed to give me the XC90, claiming it was initially reserved for another customer who hadn't arrived yet. Given the new XC90 had only 2000 kilometers on it, I suspect they were reluctant to rent it out. Additionally, the airport store said there would be a 150 DHS charge for returning the car at a different location. However, when I later decided to drop off the car at the Dubai Mall location due to changes in my travel plans, I called the 800 number on the contract to make the change, and they didn't mention any additional fee. So far, the credit card charge reflects only toll fees, and no extra charges have been added, though there might be additional charges later. Overall, the airport store's attitude was not favorable; it seems they were trying to manipulate tourists.

The car provided was not the model I requested, and it was not a 9-seater. Be cautious if you booked a 9-seater.

The wait time to pick up the car was too long.

I've never experienced any difficulties with Thrifty in the past, but here in Abu Dhabi. It started with the pick-up. I was an hour earlier then indicated and this gave already difficulties while the car was ready. Finally I was an hour late due to d-tours because of road works and a crying baby that required a bottle. Without any empathy I had to pay 189 AED extra for that single hour which also included 26AED Parking costs which is nowhere described! which is equal to 2.5 days rental... Where

Not all details about the terms and conditions where shown. I.e. Parking costs that have to be paid where not clear.

Too much waiting to pick car . They charged extra money which is no mentioned in the email. Can you please my refund 12$ money back.