Easy to rent, hard to return! Delayed our trip! The deposit hasn't been refunded for half a year, and no staff proactively contacted us!

Double billing, very chaotic

The service was very good, the staff was friendly, but renting fees cannot be paid in cash.

Good attitude

The deposit was charged to my credit card instead of being pre-authorized. The money was charged, but after the car rental, the deposit could not be refunded. They required a bunch of international remittance information, which I completely didn't understand and wasn't explained to me. They just said the money couldn't be refunded and then laughed and watched videos on their phones with their colleagues. I missed my flight due to negotiating this issue! Budget's service was good during pickup, but their service after drop-off was really lacking. Be cautious when choosing them.