We rented three cars, and there were two agents at the time. One was an African American elderly lady, and the other seemed to be an elderly Indian lady with big eyes and a very wide jaw, looking somewhat like a lizard. She was extremely poor in attitude, appeared to discriminate against Chinese people, and secretly added insurance to our rental despite us explicitly stating that we did not want any additional insurance. Her service attitude was extremely poor! The other African American elderly lady was very good.