The lady at the counter when returning the car was very impatient and rude, lacking the usual Japanese service spirit. She was irritable and couldn't speak Chinese. It was really terrible!

The staff were very professional and attentive, providing thoughtful and comprehensive service for the customers.

New car. Service very nice for all.

Very good.

The return of the car was a great hassle. We spent one hour looking for it as the map code provided didn’t bring us to the return point. Also, the GPS only allows us to key in places of interest that’s frequently visited. For example, when we wanted to stay at Hostel Yui-an as well as Hakuunsou , these location couldn’t be found. The tel no of the places we key in starts with 0 when the phone number we had all started with 8!

We got a 130,000km old car, barely made it uphill, very stinky and with a leaky air con that made driving with 38dgs outside a nightmare. The staff didn’t really speak English and the only thing they made clear was that upon return the car needed to be refilled in a specific gas station and that they would need to check the invoice. Unsurprisingly this has station had the most expensive gas in Kyoto, 20¥/ltr more than anywhere else! A rent a car to avoid!