The counter couldn't read our card and insisted it was our problem. Not until three people from different countries tried and failed did they admit it was their card reader issue. They offered no alternative solutions, wasting over an hour of our time. The first car they gave us was wrong, a smaller engine model. How come mistakes never work in your favor? We waited a long time for another car, and it still wasn't the model we reserved. Since the engine capacity was similar and we had already wasted a lot of time, we accepted it. Returning the car was even more frustrating. We called hours in advance to arrange the return but were told to call ten minutes prior. When we tried, the phone wouldn't connect. The airport signs were confusing, and we couldn't find the counter. We almost missed our flight and had to run to make it. It was a terrible experience.