Rented at the Rome airport location, it was quite crowded. They had self-service ticketing, the order was well-maintained, and we got a free upgrade to an Audi A3.
Received two charges of 31 euros each four months after returning home. I got a parking ticket in Sorrento, Italy, and paid it in cash on the spot. I suspect someone is stealing money. Be very careful when parking a rental car in Italy, they're desperate for money now.
The service attitude was average. They insisted we rent snow chains, which added 60 euros to the total cost. They scared us by saying we would be fined if caught by the police without them. When we wanted to store our luggage for a few hours when returning the car, they refused.
Excellent service! And reply the email very quickly!
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