The pick up was terrible Avis need more staff on the pickup desk. Priority customers kept coming in and going to the front of the line.

The staff at both the pick-up and drop-off locations were very professional and provided excellent service!

Convenient and fast

The staff were slow, and they all looked grumpy as if they hadn't slept. It took 40 minutes to get the car, which is longer than passing through US customs.

Overall, it was good. I rented an SUV and after driving for two days, I realized that the left rear tire was low on air. I went to get it fixed and they directly replaced it with a fully fueled Jeep Liberty. This approach is commendable. However, I'm still confused about why I was charged some toll fees and some kind of equipment usage fees a few days after returning the car. I always paid the toll fees whenever required. These charges didn't come with a receipt, so I can't get reimbursed and have to bear the cost myself. This kind of situation never occurred with Hertz rentals.