Germany, Switzerland, Austria

The front desk staff was very friendly.

Very good. Very patient.

Poor attitude during both pick-up and drop-off.

Picked up the car at the AVIS counter in Munich Central Station. There were two cars to choose from, both upgrades from what I reserved. I chose a high-end automatic diesel S-MAX with navigation. The staff was friendly and provided detailed vehicle information. They also gave me a parking card and a map of the garage. When returning the car on a weekend, the store was closed, so I parked it in a street spot near the entrance and put the keys in the drop box. The staff called me the next day to confirm they had received the car. The whole process went smoothly. One star is missing because I couldn't upgrade to a BMW or BENZ in Germany, which was disappointing.

Satisfied