Germany, Switzerland, Austria

Pretty good

1. Low efficiency, the queue time was extremely long. It took me over an hour when there were only five or six customers ahead of me; 2. They added over 500 euros in extra charges to the contract without informing me when I picked up the car. Fortunately, I spotted it and refused to pay; 3. The pick-up point is a ten-minute walk from the counter. The car was not filled up with fuel. After a long flight and long queue, I was too exhausted to argue, so I just accepted it; 4. At drop-off, they tried to charge an extra 460 euros. They handed me a 4-inch screen device to sign. I spotted it again and refused; 5. Everything was fine when I returned the car, but they still tried to scam me into buying personal and car insurance. This is just ridiculous; 6. Finally, they directly charged an extra 460 euros from my credit card without any signature or authorization, despite my two refusals. This is outrageous! Currently disputing the charge with the rental company and card issuer. 7. In all my car rental experiences across North America, Latin America, Africa, Europe, and Southeast Asia, Budget at Frankfurt Airport is by far the worst!

They charged double the price in the end. They charged a full day's rent for exceeding 2 hours and 60 euros for a tank of gas even though I used less than a tenth of it.

The actual rental fee was different from what was listed on the website. When we raised our concerns during the car inspection, the staff didn't respond and said he was only responsible for inspections.

The return location felt better than the pickup location because the two women at the pickup store seemed to lack patience. I asked if they could spare a few minutes to explain how to use the in-car navigation, but she responded that they didn't even have a minute, even though there were no other customers at the time! Additionally, the rental contract at pickup should ideally include English since not many people from our country can read German, but many can read English.