No reserved or alternative models were available at the counter. Had to wait for more than an hour for the car to be washed and delivered. The staff at the rental counter forgot to return my driver's license copy and didn't apologize. The service was poor and did not match the HERTS brand image.
The store is very close to the international arrivals, making it easy to find. The staff are very patient. It's also very convenient when returning the car.
I personally felt the staff was not very friendly. I was asked a question by an employee and didn't understand, and it was pretty obvious they were a bit unfriendly about it. The car had a lot of scratches both in the front and the back, so I took many pictures since I was worried there might be issues when returning the car. But fortunately, the return process went smoothly.
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Hertz MELBOURNE APT
Eden Marion
-
-
-
-
View more >Archibald Samuel
-
-
-
-
View more >Jack Roy
-
-
-
-
View more >Xanthe Service
-
-
-
-
View more >Betty Roosevelt
-
-
-
-
View more >