From Rome in Italy along the Blue Coast through the Sky City - Carrara - Portofino - Sanremo - Monac

Terrible experience. They told me that the Zuzuche translation document they provided couldn't be used to pick up the car. If it can't be used, don't put it on the app! I called customer service and they said they would apply for a refund and asked me to place a new order, but the full amount was charged. This wasted over three hours of my time. Please don't waste travelers' time. Thank you. The cost was also higher than on the official website. The worst part of my 20-day trip was this Zuzuche experience.

Quite good

Waited in line for about 30 minutes

Very bad. Due to rain, we were in a hurry to return the car, and the Europcar staff at Rome airport charged us a 100 Euro car wash fee. If the contract specified a washing standard, I would have followed it. If they really deduct this fee, I hope the rental agency will stand up for us!

A very long wait at pick up point to be abe to hire the car. Not great after a long haul flight... The pre booking system should be an advantage somehow, but didn't seem to be.