Satisfied

Hertz, as an established car rental company, provides satisfactory service with good communication.

No queue

At our flight arrival Hertz was the only rental car booth closed. All the other rental cars were opened. we tried to deal with the Hertz "auto-pickup" box and it was a mess. Hopefully a Hertz agent showed up after 15 mn and we were able to make the papers. But we lost 45 mn in the process with a lot of stress (we thought at some point that we would have to deal with this "auto-pickup" box)... especially when you see that all other customers from other rental cars companies were treated the correct way. So a really bad experience with Hertz. On the positive side, the car was nice.

really good.

Très bien comme d'habitude à Tromso, seul petit bémol sur l'efficacité des pneus hiver de ce véhicule par rapport à celui que j'avais loué en janvier au même endroit, la tenue de route n'était vraiment pas terrible et impossible de prendre certaines routes un peu pentues, alors qu'avec le véhicule que j'avais loué en janvier j'étais passée aux même endroits sans aucun soucis, avec ce véhicules nous avons rencontrés quelques difficultés de tenue de route...