They said my driver's license translation was expired and refused to rent the car unless I paid extra. It wasn't really about the license; they were just looking for ways to charge more.
Because the card I brought was not a chip card, the rental company forced me to purchase full insurance, which cost nearly 400 euros. Although it was partly my fault, the company was completely inflexible. Additionally, this company often does not provide the reserved car model and asks for extra payment. Overall, the service was mediocre.
I was fined 200 euros for being late by an hour, and 325 euros because the car window was smashed. It's important to be aware of differences in spending habits, charging methods, and cultural practices. In short, ask more questions, verify details, as unexpected situations can happen anytime.
It was fine, but they aggressively upsell insurance. Also, there was no Adblue, and they didn't mention it. I had to pay for it myself and then go through the reimbursement process.
Dealing with the accident was very painful. When we called, they asked us to call road assistance, but the customer service was in Italian. Being stranded in the middle of nowhere was really frustrating.
No chance to refuse extra insurance
Had to pay twice!
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