very helpfull staff

The staff had a poor attitude and looked displeased, like we owed them money. The wait time for the car was long. Only the store in Spain was like this.

The actual car was a new model Kia, which is significantly larger than the Qashqai. It was a diesel vehicle with good performance and features, but not very convenient for city driving. Initially, the rental company recommended a BMW, but it would have cost an additional 25 euros per day, so I turned it down. They also suggested pre-purchasing a full tank of fuel, claiming it would save the hassle of refueling when returning the car. In reality, the tank was only a little more than half full when I picked up the car, so pre-purchasing a full tank would not have been cost-effective. I avoided this pitfall. Overall, the service attitude and the car pickup process were straightforward and smooth. Regarding additional insurance, we showed them the contract that clearly outlined the terms. That English explanation was quite important. After reviewing it, they briefly explained that in the event of a claim, we would need to pay upfront and that concluded our discussion.

Unsatisfied, poor communication led to being overcharged and forced into added insurance. The car was in poor condition, the air conditioning couldn't be turned off, and it consumed a lot of oil.

Very quick process with car pick-up and return. Very friendly staff! Will definitely use again.

Quick booking process.