The process was very simple, and the wait time was not long. The return process was so convenient that I was concerned and asked the front desk if it was really all done.
At the New York airport branch, a plus-sized African American staff member served us with an indifferent attitude and slow actions. Despite arriving on time to pick up the car, she told us it would take another two to three hours for it to be ready. As we were in a hurry, we asked for any available similar car. Only then did she provide a Toyota. This wouldn't have been a big issue, but she mentioned they were changing the policy from full-to-full fuel to full-to-empty. In our rush, we agreed, but the fuel tank was only at 90%. When we returned the car, we were charged over $90 for the fuel and taxes. It's unfair to expect a car to be returned with an empty tank.
When we arrived there was some confusion with what we had already paid to what we were quoted and expected to pay on the Qeeq site. I think this could be a lot clearer during the booking process with Qeeq.
Another annoyance was the size of the car we picked up. A Kia Soul is no where near the same size and a VW Passat. However when querying this I was told they were in the same car class. This should be a lot clearer during the booking process. If a car is going to be as small as a Kia Soul we needed to know so we could have booked a car to the size we needed.
The biggest delay to our journey was that our child seat did not fit the car we were supplied. The Kia Soul has a built in head rest which obstructed the route for the rear anchor point to be connected. We needed to swap out the car so we could safely fit the car seat. Dollar staff were very helpful and swapped our car. However having to que again and explain the situation meant the whole process took over 90 minutes. As you can imagine adding this time onto an already length journey with a young child caused some distress.
We feel there should be some safeguard that car seats fit the car supplied. A VW Passat would have accommodated this child car seat.
“Great experience, I will definitely recommend them to others and I will also use them in the future.”
About Dollar:10.0/10
The overall experience was great, from initial contact with customer service to driving out the lot. Everyone I came into contact with was very professional and pleasant, service was expeditious..thank you guys for a wonderful experience.
About QEEQ:10.0/10
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